Imhoff, C., et al <br/><br/>
Building the customer-centric enterprise  data warehousing techniques for supporting customer relationship management 
C. Imhoff, et al 
 - New York  John Wiley & Sons  2001 
 - xxiv  487 
<br/><br/><label>ISBN: </label>0471319813 
<br/><br/><label>Dewey Class. No.: </label>18  / IMHO